Return Policy

You have the right to return the product you have purchased for any reason within 14 working days.

Return Process:

If you wish to exchange your product with another product, please contact us via email on: shop@cocofico.com. Upon contact, you will send us the returning product and we will send you the new product you have selected.

Please note that the shipping costs in this case shall be borne by the client.

Very important to know about the returns:

In order for the return to be accepted, the product must be in excellent condition and nothing missing from its packaging (tags etc.) and the purchase receipt should be included in the package.

Until the moment the product reaches us, the product is under your responsibility, so it is important to make sure that it is safely packaged and shipped to us and no damage is done to the product. In any other case, we will be unable to accept the return.

Caution: In the unlikely event that the product reaches you and is damaged please let us know immediately within the same day.

Non refundable products:

The earrings cannot be returned for hygiene reasons.